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Nokia SDM Certification - CARE Sample Questions:

1. A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A) Software Maintenance.
B) Spare Part Management.
C) Care SWS preventive services or Active Software Support (ASWS).
D) HWS or SWS Life Extender.

2. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) CT Head decides.
B) 30 working days.
C) 30 calendar days.
D) 10 working days.

3. Continually measuring and monitoring the actual cost versus the budget is done to:

A) generate reports.
B) analyze the reasons for variances.
C) approve the variances.
D) regularize the variances.

4. Who needs to agree on the Care Plan?

A) Care Program Manager and Customer.
B) Customer and CT Head.
C) Care Program Manager and CT Head.
D) Head of Care in region and Care Program Manager.

5. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) The half-year total remains stable.
B) The totals coming from NELLE and SAP / accounting system match.
C) It compares the GIC structure with the Service Order structure.
D) Forecasted and actual cost and sales are on the same GICs.

Solutions: