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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following sentences BEST describes a Standard Change?

A) A change that correctly follows the required change process
B) A change to the service provider's established policies and guidelines
C) A change that is made as the result of an audit
D) A pre-authorized change that has an accepted and established procedure

2. Which of the following are Service Desk organizational structures?
1.Local Service Desk
2.Virtual Service Desk
3.IT Help Desk
4.Follow the Sun

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

3. Which of the following should be available to the Service Desk?
1.Known Error Data
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools

A) 1,2 and4 only
B) All of the above
C) 1,2 and 3 only
D) 2,3 and 4 only

4. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A secure electronic library that contains all copies of software and licenses
B) A secure location where definitive hardware spares are held
C) A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected
D) A secure library where definitive authorized versions of all software and back-ups are stored and protected

5. Which of the following is the CORRECT definition of a Release Unit?

A) A function described within Service Transition
B) A measurement of cost
C) The portion of a service or IT infrastructure that is normally released together
D) The team of people responsible for implementing a release

Solutions: