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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wie funktioniert Problem Management mit Change Management?

A) Durch die Installation von Änderungen zur Behebung von Problemen
B) Durch Ausgabe von RFCs für permanente Lösungen
C) Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern
D) Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung

2. Welcher der folgenden Bereiche würde von einem Service Design-Tool nicht unterstützt?

A) Strategiedesign
B) Prozessdesign
C) Software-Design
D) Umgebungsdesign

3. Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?

A) Wo sind wir jetzt?
B) Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
C) Definieren Sie, was Sie messen sollen
D) Vorbereiten für die Aktion

4. Das Hauptziel des Service Level Managements ist:

A) Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
B) Zum Erstellen und Auffüllen eines Servicekatalogs
C) Ausführen der Service Operations-Aktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
D) Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen

5. Welches ist NICHT ein Zweck von Service Transition?

A) Qualitätswissen über Änderungs-, Freigabe- und Bereitstellungsverwaltung bereitstellen.
B) Stellen Sie sicher, dass ein Dienst verwaltet, betrieben und unterstützt werden kann.
C) Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version.
D) Schulung und Zertifizierung im Projektmanagement.

Solutions: