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EXIN ITIL Foundation (V4) : ITIL
- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Q & A: 505 Questions and Answers
About EXIN ITIL Foundation (V4) : ITIL Exam
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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Understand the key concepts of service management | - Describe the key concepts of service relationships - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor |
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?
- A. Problem
- B. Known error
- C. Event
- D. Change
Correct Answer: A 🗳️
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Question #2
Which is the addition, modification or removal of anything that could have an effect on services?
- A. A problem
- B. An event
- C. A change
- D. An incident
Correct Answer: C 🗳️
Question #3
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
- A. Service request management
- B. Service desk
- C. Incident management
- D. Change enablement
Correct Answer: D 🗳️
Question #4
Which activity is NOT recommended by the start where you are' guiding principle?
- A. Involving people who are not familiar with a service when observing and assessing its activities
- B. Using source data to avoid any unintentional data distortion found in reports
- C. Discarding existing processes before assessing their usefulness
- D. Applying risk management when considering to introduce new processes
Correct Answer: C 🗳️
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Question #5
Which of the four dimensions focuses or managing data in compliance with industry regulations?
- A. Information and technology
- B. Organizations and people
- C. Value streams and processes
- D. Partners and suppliers
Correct Answer: A 🗳️
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