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EXIN ITIL Foundation : ITIL-F
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
- Q & A: 325 Questions and Answers
About EXIN ITIL Foundation : ITIL-F Exam
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 2: The Four Dimensions of Service Management | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| Topic 3: ITIL Guiding Principles | - Core guiding principles
|
| Topic 4: Key Concepts of Service Management | - Value creation through services
|
| Topic 5: ITIL Practices Overview | - Service management practices - General management practices - Technical management practices |
EXIN ITIL Foundation Sample Questions:
Question #1
What guidance does ITIL give on the frequency of production of service reporting?
- A. Service reporting intervals must be defined and agreed with the customers
- B. Reporting intervals should be set by the service provider
- C. Service reporting intervals must be the same for all services
- D. Reports should be produced weekly
Correct Answer: A 🗳️
Question #2
What is the primary focus of business capacity management?
- A. Review of all capacity supplier agreements and underpinning contracts with supplier management
- B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
- C. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- D. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
Correct Answer: D 🗳️
Question #3
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
- A. The process manager
- B. The process practitioner
- C. The service owner
- D. The process owner
Correct Answer: D 🗳️
Question #4
Which one of the following is the BEST definition of an event?
- A. Any change of state that has significance for the management of a configuration item (CI) or IT service
- B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
- C. The unknown cause of one or more incidents that have an impact on an IT service
- D. Reducing or eliminating the cause of an incident or problem
Correct Answer: A 🗳️
Question #5
Which statement about the known error database (KEDB) is CORRECT?
- A. It is maintained by the service desk and updated with the details of each new incident
- B. It is maintained by incident management and contains solutions to be implemented by problem management
- C. It is a part of the configuration management database (CMDB) and contains workarounds
- D. It is maintained by problem management andis used by the service desk to help resolve incidents
Correct Answer: D 🗳️
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