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EXIN ITIL Foundation Sample Questions:

1. What is the act of transforming resources and capabilities into valuable service better known as?

A) Incident management
B) Resource management
C) Service support
D) Service management

2. What BEST describes the value of service design to the business?

A) It improves the control of service assets and configurations
B) It provides quick and effective access to standard services
C) It supports the creation of a portfolio of quantified services
D) It reduces total cost of ownership (TCO) of services

3. Which of the following is an enabler of best practice?

A) Standards
B) Technology
C) Academic research
D) Internal experience

4. Which role is accountable for the operational management of a process?

A) Process practitioner
B) Service manager
C) Process manager
D) Change manager

5. Which one of the following includes four stages called Plan, Do, Check and Act?

A) The Deming Cycle
B) The continual service improvement approach
C) The seven-step improvement process
D) The service lifecycle

Solutions: