EXIN ITIL Deluxe Study Guide with Online Test Engine
ITIL dumps review - Professional Quiz Study Materials
NEW QUESTION # 226
Match the following activities with the Deming Cycle stages
1.Monitor, Measure and Review
2.Continual Improvement
3.Implement Initiatives
4.Plan for Improvement
- A. 4 Plan, 3 Do, 1 Check, 2 Act
- B. 1 Plan, 2 Do, 3 Check, 4 Act
- C. 3 Plan, 2 Do, 4 Check, 1 Act
- D. 2 Plan, 3 Do, 4 Check, 1 Act
Answer: A
NEW QUESTION # 227
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?
- A. A standard change
- B. An emergency change
- C. A change model
- D. A normal change
Answer: A
NEW QUESTION # 228
Third parties responsible for supplying goods or services that are required to deliver IT services is a
description of which stakeholder?
- A. External Consultants
- B. External Customers
- C. Suppliers
- D. Operations
Answer: C
NEW QUESTION # 229
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
- A. 1 and 4
- B. 3 and 4
- C. 1 and 2
- D. 2 and 3
Answer: A
NEW QUESTION # 230
Which practice makes new services available for use?
- A. Change enablement
- B. Deployment management
- C. Release management
- D. IT asset management
Answer: C
NEW QUESTION # 231
Which of the following is NOT an aim of the change management process?
- A. To deliver and manage IT services at agreed levels to business users
- B. To ensure the impact of changes is better understood
- C. To ensure that all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
- D. To ensure standardized methods and procedures are used for efficient and prompt handling of changes
Answer: A
NEW QUESTION # 232
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
- A. The process owner
- B. The process manager
- C. The service owner
- D. The process practitioner
Answer: A
NEW QUESTION # 233
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
- A. Change enablement
- B. Deployment management
- C. Service request management
- D. Service configuration management
Answer: C
NEW QUESTION # 234
Which practice identifies metrics that reflect a customer experience of a service?
- A. Service level management
- B. Continual improvement
- C. Service desk
- D. Problem management
Answer: A
NEW QUESTION # 235
Which step of the 'continual improvement model' defines measurable targets?
- A. What is the vision?
- B. Where are we now?
- C. Where do we want to be?
- D. how we get there?
Answer: C
Explanation:
This is one of the most important questions for continual improvement. This question helps to define measurable targets for the IT service provider that will help to reach the vision of the company in the long- term. At this stage, we look at the identified key performance indicators from the previous step and determine what values we want to target for each of these indicators. This decision must be made with the business's vision in mind, but also with a sense of what is practically possible.
https://blog.masterofproject.com/continual-improvement-model/
NEW QUESTION # 236
Which processes review Underpinning Contracts on a regular basis?
- A. Supplier Management, Demand Management and Service Level Management
- B. Demand Management and Service Level Management
- C. Supplier Management and Demand Management
- D. Supplier Management and Service Level Management
Answer: D
NEW QUESTION # 237
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
- A. 1 and 4
- B. 1 and 2
- C. 3 and 4
- D. 2 and 3
Answer: C
Explanation:
You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can't be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make- decisions
NEW QUESTION # 238
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-
related service levels?
- A. IT service continuity management
- B. Change management
- C. Service catalog management
- D. Financial management for IT services
Answer: A
Explanation:
Reference:http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)
NEW QUESTION # 239
Which guiding principle says that services and processes should NOT provide a solution for every exception?
- A. Think and work holistically
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Keep it simple and practical
Answer: D
NEW QUESTION # 240
Which of the following is NOT one of thefive individual aspects of service design?
- A. The design of market spaces
- B. The design of the service portfolio, including the service catalogue
- C. The design of new or changed services
- D. The design of the technology architectures
- E. Explanation:
QUESTIONNO: 71
Where would you expect incident resolution targets to be documented?
A. A service level agreement (SLA)
B. A request for change (RFC)
C. The service portfolio
D. A service description
Answer: A
NEW QUESTION # 241
What can be described as an operating model for the creation and management of products and services?
- A. Governance
- B. Service value chain
- C. Guiding principles
- D. Practices
Answer: B
NEW QUESTION # 242
Which is the BEST definition of a Configuration Item (CI)?
- A. Information recorded by the Service Desk when an Incident is reported
- B. An item of hardware or software registered in the asset database
- C. An asset, service component or other item that is, or will be, under the control of Configuration Management
- D. A collection of information used to describe a hardware or software item
Answer: C
NEW QUESTION # 243
What term is used to describe the functionality of a service?
- A. Warranty
- B. Output
- C. Outcome
- D. Utility
Answer: B
NEW QUESTION # 244
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- A. Technical management
- B. Urgent change authority
- C. Urgent change board
- D. Emergencychange advisory board
Answer: D
NEW QUESTION # 245
The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
- A. All of the above
- B. 1 and 3 only
- C. 1 and 2 only
- D. 1 only
Answer: A
NEW QUESTION # 246
......
Exam Questions Answers Braindumps ITIL Exam Dumps PDF Questions: https://www.torrentvce.com/ITIL-valid-vce-collection.html
ITIL Test Prep Training Practice Exam Questions Practice Tests: https://drive.google.com/open?id=1UDcR4nzJkGEFYSSUl3-Ue0KfMmegVD4_