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HP Selling HP Printing and Computing Services Sample Questions:

1. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Defective Media Retention
B) Data Protection
C) Premium Services
D) Preventative Maintenance Kit Replacement

2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Data Protection
C) Keep Safe
D) Remote Delete

3. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) P6 Consumer Support
B) 8W Value Services
C) MN Consumer Support
D) R10 Consumer Support

4. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
B) HP Care Pack Services cover care services only.
C) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
D) HP Care Pack services are configurable to many devices with invoicing during the contract duration.

5. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business model to define when they will need support and what type of support HP can offer
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand the customer's business drivers and define the impact of printing and personal system downtime.

Solutions: