Salesforce Public Sector Solutions Accredited Professional : AP-222

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A state agency manages professional license renewals. If an applicant submits all required renewal information before the expiration date, the renewal should automatically bypass the initial completeness review and move directly to technical evaluation. Which solution best supports this requirement while remaining easy to maintain?

A) Scheduled Apex executed every hour
B) Approval Process with one approval step
C) Record-Triggered Flow using configurable decision criteria
D) Workflow Rule with outbound messaging

2. A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

A) Public Sector Solutions Appointment Assistant
B) Email-to-Case
C) Field Service appointment scheduling
D) Salesforce Scheduler only

3. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) Record Types are not supported for Person Accounts.
B) The Person Account model uses the standard Account object to hold the details about a person.
C) Person Accounts bring together fields from Opportunity and Contact.
D) After Person Accounts is enabled in an org, it can be disabled again.

4. An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?

A) Inspection Dynamic Dashboards
B) Inspection Action
C) Inspection Tab Container
D) Inspection Calendar
E) Inspection Details

5. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

Solutions: