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HP HP2-E57 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Sales & Positioning | 20% | - Address customer pain points
- Differentiate from standard warranty
- Present service value to stakeholders
|
| Business Alignment & Value Proposition | 25% | - Translate business needs to IT support requirements
- ROI and TCO of Always On Support
- Business outcomes and risk reduction
|
| HP Always On Support Services Overview | 30% | - Support for infrastructure, applications and operations
- Proactive vs reactive support features
- Service tiers and coverage models
|
| Service Design & Delivery | 25% | - Service level agreements and commitments
- Escalation and resolution processes
- Customizing support to business workloads
|