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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 : C2010-591
- Exam Code: C2010-591
- Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
- Q & A: 86 Questions and Answers
About IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 : C2010-591 Exam
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Architecture | - Architecture components of Tivoli automation solutions - Data flow and system interoperability - Integration with ITSM tools and service desk systems |
| Deployment and Operations | - Troubleshooting common automation issues - Operational monitoring and maintenance - Installation and configuration basics |
| Tivoli Service Delivery and Automation Overview | - IT service management (ITSM) fundamentals - Process automation concepts and business value - IBM Tivoli service management and automation portfolio overview |
| Tivoli Service Automation Manager Concepts | - Service provisioning and orchestration - Workflow automation and task execution - Resource lifecycle management |
| Service Request and Incident Management | - Service catalog design and usage - Incident management workflows and resolution - Service request lifecycle and fulfillment process |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
- A. It identifies the most important key business units using the IT asset and service management solution.
- B. It identifies the key business units and teams supporting IT asset and service management processes.
- C. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
- D. It provides an overview of the key business units which helps identify the unit managers to interview.
Answer: D
Question #2
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?
- A. Badly configured processes
- B. Badly configured actions
- C. Badly configured cron tasks
- D. Badly configured workflows
Answer: C
Question #3
Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
- A. A KPI that shows the open service requests in a period of time.
- B. A KPI that measures IT department satisfaction.
- C. A KPI that shows the total cost for open incidents and problems.
- D. A KPI that measures IT customer satisfaction.
Answer: D
Question #4
Which solution enables the deployment of highly virtualized environments for self-service cloud computing?
- A. IBM SmartCloud Control Desk
- B. IBM Tivoli Service Automation Manager
- C. IBM Tivoli Endpoint Manager
- D. IBM Tivoli Provisioning Manager
Answer: B
Question #5
How can an incident management process provide value to the business?
- A. to reduce the impact of service outages
- B. to enable users to resolve problems
- C. to help control infrastructure cost when adding new technology
- D. to align people and processes for the delivery of service
Answer: A
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