Salesforce Advanced Field Service Accredited Professional : AP-209

Green Energy Solutions would like to track their vehicles' availability, so that once a Work Order is created, both a Service Resource and a vehicle need to be assigned to the work, to ensure that the resource will use an available vehicle for the job.
How would a consultant recommend implementing this requirement?

• A. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Same Start'
• B. Set the vehicle as a Service Resource, create a Work Order and two Service Appointments, one for the mobile worker and one for the vehicle, use 'Complex Work' with a dependency of type 'Immediately Follow'
• C. Set the vehicle as a 'Required Product'. Once a resource is assigned to the work a 'vehicle' product will be consumed via the Field Service mobile App to indicate that this vehicle is being used
• D. Set the vehicle as a 'Required Product'. Once the Work Order is created it will inherit the 'Required Product' and notify the resource that this vehicle needs to be used for the job

What are three key considerations when working with a customer on their Service Territory management design?

• A. Ensuring all resources have skill assignments
• B. Sizing to 50 resources per Territory
• C. Sizing to 20 qualified candidates per Appointment
• D. Aligning all Territories to geographic regions
• E. Sizing to 1,000 Appointments per day, per Territory

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• B. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• C. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive
• D. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• E. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

Universal Container's object model uses a Work Order / Work Order Line Item (parent/child) relationship.
Several jobs will have required resources with special skills to execute.
How would an admin configure this?

• A. 'Resource Preferences' are not supported for Work Order Line Items out of the box. An admin should deploy a Work Order - parent / Work Order - child relationship
• B. Use 'Resource Priority' and give higher grade to resources that have the required skills
• C. Configure 'Resource Preferences' in the Work Order Line Item object for the right technician and skills
• D. 'Resource Preferences' are not supported in 'Complex Work' configurations

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

• A. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
• B. Manually update the 'Assigned Resource' on each of the urgent repairs
• C. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments
• D. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
• E. Use 'Global Optimization' to optimize the territory schedule for the next week