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EXIN EX0-117 : ITIL Foundation (syllabus 2011)
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 06, 2026
About EXIN EX0-117 Exam
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Service Design | - Service level management - Design coordination - Availability and capacity management - Service catalog management |
| Service Strategy | - Demand management - Service portfolio management - Financial management for IT services |
| Service Transition | - Service asset and configuration management - Release and deployment management - Change management |
| Service Operation | - Event management - Request fulfillment - Incident management - Problem management |
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
Which of these recommendations is best practice for service level management?
1.Include legal terminology in service level agreements (SLAs)
2.It is NOT necessary to be able to measure all the targets in an SLA
- A. Neither of the above
- B. 1 only
- C. Both of the above
- D. 2only
Answer: A
Question #2
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
- A. Release management
- B. Design coordination
- C. Capacity management
- D. Availability management
Answer: B
Question #3
Which of the following is NOT an objective of service transition?
- A. To plan and manage the capacity and resource requirements to manage a release
- B. To provide quality knowledge and information about services and service assets
- C. To provide training and certification in project management
- D. To ensure that a service can be operated, managed and supported
Answer: C
Question #4
A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
- A. 2, 3 and 4 only
- B. All of the above
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
Answer: C
Question #5
What are the three service provider business models?
- A. Internal service provider, outsourced 3rd party and off-shore party
- B. Internal service provider, external service provider, outsourced 3rd party
- C. Internal service provider, external service provider, shared service unit
- D. Internal service operations provider, external service operations provider, shared service unit
Answer: C
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