EXIN ITILFND_V4 : ITIL 4 Foundation

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Sep 29, 2026

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System25%- Continual Improvement
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Purpose and components of the Service Value System
- Governance
Topic 2: Key Concepts of Service Management20%- Products and services
- Value, outcomes, costs and risks
- Service relationships: service providers, consumers, stakeholders
Topic 3: Key Concepts of ITIL 415%- Value streams and processes
- Partners and suppliers
- Organizations, people and culture
- Information and technology
Topic 4: ITIL Guiding Principles15%- Optimize and automate
- Focus on value
- Start where you are
- Keep it simple and practical
- Think and work holistically
- Collaborate and promote visibility
- Progress iteratively with feedback
Topic 5: ITIL Practices25%- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.

EXIN ITIL 4 Foundation Sample Questions:

Question #1

Which practice nurtures links with stakeholders at strategic and tactical levels?

  • A. Service desk
  • B. Service level management
  • C. Supplier management
  • D. Relationship management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which practice involves the management of vulnerabilities that were not identified before the service went live?

  • A. Service request management
  • B. Problem management
  • C. Change control
  • D. Service level management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Which practice guarantees that users have a range of access channels to choose from to report problems?

  • A. Service desk
  • B. Service level management
  • C. Incident management
  • D. Change enablement
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

  • A. Service request management
  • B. Service desk
  • C. Service level management
  • D. Supplier management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Which includes governance, management practices, and continual improvement?

  • A. The 'deliver and support' value chain activity
  • B. The 'value stream and processes' dimension
  • C. The 'focus on value' guiding principle
  • D. The service value system
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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