WGU Organizational Behavior (GTO1, C715) : Organizational-Behavior

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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

Question 1

If a work group's goal is to share information, what is a work team's goal?

A. To create collective performance
B. To reduce costs
C. To maximize individual inputs
D. To maximize random and varied skills

Question 2

An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?

A. Studies demonstrate that environment influences behavior but has no influence on personality.
B. Personality and behavior are based solely on environmental factors.
C. The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
D. Environment is the single element in determining an individual's behavior.

Question 3

What is an advantage of a strong organizational culture?

A. There is ambiguity in what employees perceive as expectations.
B. There is a formation of strong employee commitment.
C. The internal climate exhibits low behavioral control.
D. Core values are not intensely held and widely shared.

Question 4

Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A. Devil's advocate
B. Compromising
C. Smoothing
D. Problem solving

Question 5

What is an aspect of cross-functional teams that makes them difficult to manage?

A. Team leaders cannot ensure that team members are located in the same work unit.
B. Cross-functionality fluctuates too frequently.
C. It takes time to build trust and teamwork among people with different experiences and perspectives.
D. Cross-functional leaders prevent team members from making their own decisions.

Solutions: