WGU Operations Management (C215, VDC2) : Operations-Management

Exam Code: Operations-Management
Exam Name: WGU Operations Management (C215, VDC2)
Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Process Design and Analysis	20%	- Process Performance 1. Efficiency, productivity, cycle time 2. Bottleneck identification and management - Process Types 1. Line, batch, continuous, project processes 2. Product vs service processes
Topic 2: Forecasting and Project Management	20%	- Demand Forecasting 1. Qualitative and quantitative methods 2. Error measurement and accuracy - Project Management 1. Project lifecycle and scope 2. CPM/PERT, critical path analysis
Topic 3: Quality Management Methods	25%	- Quality Tools and Techniques 1. Pareto charts, fishbone diagrams, flowcharts 2. Statistical process control and control charts - Total Quality Management (TQM) 1. Cost of quality 2. Principles and philosophies
Topic 4: Supply Chain and Inventory Management	20%	- Inventory Control 1. Just-in-Time (JIT) and lean systems 2. EOQ, reorder point, safety stock - Supply Chain Design 1. Supplier relationships and tiers 2. Logistics and distribution
Topic 5: Capacity Planning and Facility Layout	15%	- Layout Design 1. Location decision factors 2. Product, process, fixed-position layouts - Capacity Concepts 1. Capacity strategies and expansion 2. Design capacity, effective capacity, utilization

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A. Job rating
B. Job entitlement
C. Job rotation
D. Job enrichment

Reveal Solution Discussion 0

Correct Answer: D 🗳️