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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Service level
C) Customer level
D) Configuration level

2. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) Service level management
B) Incident management
C) IT operations management
D) Capacity management

3. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Emergency change advisory board
B) Technical management
C) Urgent change authority
D) Urgent change board

4. What should a service always deliver to customers?

A) Applications
B) Infrastructure
C) Value
D) Resources

5. What are the categories of event described in the ITIL service operation book?

A) Informational, warning, exception
B) Warning, reactive, proactive
C) Informational, scheduled, normal
D) Scheduled, unscheduled, emergency

Solutions: