HP Servicing HP Desktops, Workstations and Notebooks : HP2-H27

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware and system memory
C) installed hardware, memory, cache, PCI data path, and flash ROM
D) installed hardware, memory, LCD, and PCI data path

2. How can electrostatic discharge harm computer equipment?

A) Electrostatic shock can cause the CPU to overclock and overheat the computer.
B) The discharge can modify critical ground points causing other components inside the computer to malfunction.
C) The discharge can contain enough power to alter the device parameters or melt silicon junctions.
D) Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.

3. What is the correct way to back-up the BIOS on HP desktops and workstations?

A) Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive.
B) Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process.
C) Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.
D) Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette.

4. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A) Bluetooth module
B) HP ePrint wireless direct mobile printing
C) Logitech wireless mouse module
D) Wireless keyboard module
E) Wi-Fi (WLAN) module

5. Why should you identify the model and version of the computer before performing service?

A) The model and version together can be decoded to show you exactly what shipped in the initial configuration of the product.
B) The computer model is the only important information because each component has a replacement part number.
C) You might find an updated service manual for the product you are servicing, which can only be determined by searching for the exact model and version.
D) The hardware might have changed between different versions of the same computer model.

Solutions: