ServiceNow Certified System Administrator : PR000370

ServiceNow-PR000370 Exam topics

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User Interface & Navigation

• ServiceNow Overview
• Branding
• Forms and Templates
• Lists and Filters

Collaboration

• Reporting
• Task Management
• User Administration
• Notifications

Database Administration

• Data Schema
• Application/Access Control
• Import Sets
• CMDB

Self-Service & Process Automation

• Workflows/Flow Designer
• Service Catalog
• Knowledge Management

Introduction to Development

• Development
• Migration and Integration
• Scripting

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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• Various script types used throughout the platform
• Running basic reports, as well as the benefits of metrics and dashboards
• Protecting ServiceNow instance data using Access Control rules
• Capturing and moving configurations between instances, using update sets
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Application navigation and user interfaces like lists and forms
• Users, groups, and roles
• Using Flows and Workflows for process automation
• The importance of branding, as well as how to apply it to the platform
• Notifications and chat
• The structure of a configuration management database (CMDB) and associated configuration items
• The database structure: tables, records, and fields
• Task management using assignment rules, presence, and work notes
• Populating the database using import sets
• Some of the major tools and features related to application development

ServiceNow PR000370 Exam Syllabus Topics: