HP Selling HP Device as a Service 2018 : HP2-H69

  • Exam Code: HP2-H69
  • Exam Name: Selling HP Device as a Service 2018
  • Q & A: 35 Questions and Answers

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HP HP2-H69 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Positioning and Competitive Differentiation- Positioning HP DaaS vs traditional device procurement
- Target customer segments and use cases
- Competitive comparison and value messaging
Topic 2: Implementation and Service Delivery Overview- Deployment models and rollout considerations
- Refresh cycles and asset lifecycle management
- Device management and support processes
Topic 3: Solution Design and Customer Scenarios- Operational efficiency and IT cost reduction scenarios
- Mapping customer requirements to DaaS offerings
- End-user computing lifecycle optimization
Topic 4: HP DaaS Offer Structure- Service levels and support components
- Hardware, services, and software bundling
- Financing and subscription-based models
Topic 5: HP Device as a Service (DaaS) Fundamentals- Customer pain points addressed by DaaS
- Lifecycle management approach (procurement, deployment, support, refresh)
- DaaS value proposition and business outcomes

HP Selling HP Device as a Service 2018 Sample Questions:

1. Which type of customer IT environment is ideal for the Standard plan?

A) one that is self-managed, but with a desire for some device health analytic insights
B) one that has low IT bandwidth to manage security updates across a multi-OS device environment
C) one with limited internal IT resources that is ready to outsource to a full device management service
D) one with HP devices that is looking for an automatic parts replacement service


2. Which option is available to customers after 45 days into the trial for DaaS Analytics and Proactive Management?

A) upon request, receive devices from HP to test the service
B) upon request, extend the trial for 60 days
C) upon request, evaluate HP Service Expert support
D) upon request, evaluate mobile devices with the service


3. What is an end-user productivity issue that could indicate an opportunity for HP DaaS?

A) device reliability issues from an aging device fleet that cause end-user downtime
B) a need for end-user training to enhance Microsoft Office application skills
C) poor access to timely information
D) a high proportion of mobile employees who need to be monitored to ensure they are on the job


4. What are the correct options available for a Custom HP DaaS plan?

A) Customers can select from a different range of optional accessories.
B) Customers can select from the complete portfolio of lifecycle services (if they are SKU-based).
C) Customers can purchase third-party Windows PCs through HP.
D) Customers can select individual HP DaaS Analytics and Proactive Management capabilities.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: B

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