SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the definition of Initial Reaction Time (IRT)?

A) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
B) The contractually agreed time for the first qualified response to customer.
C) The overall time taken to process the message.
D) The amount of time that a customer message has been within the responsibility of SAP.

2. What should the partner do when receiving a new message from an end user?

A) Call SAP Support for suggestions.
B) Recommend to the end user to install the latest patch.
C) Forward it to SAP and advise the end-user of the current situation.
D) Undertake the support Level 1 and 2 tasks corresponding to primary support services.

3. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
C) Avoid the message for as long as possible eventually the customer will not want you to take any action.
D) You cannot deny the customer's request as the customer is always right.

4. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Redirection of system calls to SAP Support Backbone
B) Adjustment of HTTP Log Parameter
C) Implementation of benchmarking procedures
D) Configuration of DBA Cockpit

5. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) System configuration
B) Performance overview
C) Additional recommendations from support consultants
D) User's login and password

Solutions: