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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A) A customer journey map, research scenario, and a RAID log
B) A code of conduct, ethics training, and a research data handling polic
C) A hypothesis, project plan, and financial reimbursement for users

2. An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

A) MuleSoft
B) Services Cloud
C) Financial

3. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Use In-App Guidance and invest in change management.
C) Customize Sales Cloud to mimic existing sales process.

4. A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

A) Increase overall electric vehicle sales by 20% annually
B) Increase positive environmental impact brand awareness
C) Increase online engagement with the company marketing site

5. Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.
What should the strategy designer recommend to stakeholders to remediate risks?

A) Revisit customer research to inform internal prioritization.
B) Mop features between the two systems and let stakeholders prioritize,
C) Advise executive leadership to make the decision about priorities.

Solutions: