Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
B) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
C) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
D) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

2. Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?

A) B2C Commerce
B) Salesforce Identity
C) Experience Cloud
D) Service Cloud

3. Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

A) It offers a template-driven approach for development.
B) It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
C) It lets the business quickly integrate different systems without involving IT.
D) It enables self-service and an increase in productivity through reusable microservices and APIs.

4. Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

A) Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
B) Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
C) Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
D) Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.

5. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
B) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
C) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
D) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Solutions: