Salesforce Certified Agentforce Specialist : AI-201

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Prompt Builder
B) Agent Builder
C) Model Builder

2. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A) Write a response scrip for the chatbot.
B) Collect and analyze browsing data.
C) Design universal product recommendations.

3. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge.
What should UC do first?

A) Expand the AI agent's scope to search all Salesforce records.
B) Set up an Agentforce Data Library for AI retrieval of policy documents.
C) Add the files to the content, and then select the data library option.

4. What is the role of the large language model (LLM) in executing an Agent Action?

A) Find similar requests and provide actions that need to be executed
B) Determine a user's access and sort actions by priority to be executed
C) Identify the best matching actions and correct order of execution

5. Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

A) Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
B) Create a Flex Prompt Template that has instructions to check for account status.
C) Include step-by-step instructions at the topic level and action level explaining the rules and examples.

Solutions: