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Oracle Utilities Customer Care and Billing 2 Essentials : 1z1-562
- Exam Code: 1z1-562
- Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
- Q & A: 77 Questions and Answers
About Oracle Utilities Customer Care and Billing 2 Essentials : 1z1-562 Exam
Target Audience
The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.
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Oracle Utilities Customer Care and Billing 2 Essentials
Preparation Guide for Oracle 1z0-562 Certification Exam
Introduction
The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Oracle Utilities Customer Care and Billing 2 Essentials
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Topic 2: Collections & Field Activities | 15% | - Maintain service cycles and routes - Manage overdue debt and collections - Upload and manage field activities |
| Topic 3: Customer & Account Management | 15% | - Define customer account structure - Maintain customer information |
| Topic 4: Billing, Payments & Adjustments | 20% | - Process payments and overpayments - Configure adjustments and payment plans - Manage billing processes |
| Topic 5: Scripts & Automation | 15% | - Implement service scripts - Configure BPA scripts |
| Topic 6: Business Objects & Framework | 20% | - Understand business object elements and lifecycle - Configure business rules and bundling - Use Oracle Utilities Application Framework |
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