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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) In Workflow you cannot reassign a task to another user or team.
B) Once a user rejects the article, it moves to the previous step.
C) Once a user rejects the article, the system automatically deletes the article.
D) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
E) A Workflow process can only be used while creating and editing the articles.

2. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Dictionary
B) Search Log
C) Rules engine
D) Language information
E) Translations

3. What two factors are responsible for ranking of an answer? (Choose two.)

A) number of searches for that answer article
B) number of answers linked to that answer
C) solved count based on customer activity
D) display position

4. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
B) Delete irrelevant answers from sibling answers.
C) Remove irrelevant answers from manually related answers.
D) Remove Related Answer Widget from the Customer Portal.
E) Block irrelevant answers from learned links.

5. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A) Summary
B) Description
C) Author
D) Answer ID
E) Rating

Solutions: