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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to organize multiple price lists
B) a way to bundle two or more products together
C) a set of measurements in which a product is available
D) a way to define the product that will be used as a substitution if another product is unavailable

2. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
B) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
C) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Open the opportunity, and then change the currency.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

4. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Automatically create contact or lead records from tracked email messages while online.
B) Automatically create contact or lead records from tracked email messages while offline.
C) Synchronize service activity records the employee owns.
D) Synchronize service activity records assigned directly to resource groups of which the employee is a member.

5. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
B) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
C) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
D) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
E) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.

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