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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?

A) Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
B) Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
C) Reset mailbox permissions to the default.
D) Enable enhanced privacy presence mode.

2. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. All users have Lync Mobile installed on their Windows mobile devices. Users report that they receive instant messages only when the Lync Mobile app is active in the foreground. You need to ensure that mobile users are able to receive instant messages at all times.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Enable Push Notifications and Federation from the Lync Server Management Shell.
B) Set up hosting provider federation between your organization and the Push Notification Service at Lync Online.
C) Upgrade the Lync 2010 Mobile app on the Windows mobile devices.
D) Install the Lync Mobility components on the Edge Server.
E) Open port 5223/TCP outbound on the company firewall.

3. You support Microsoft Lync Server 2013 servers in your customer's network. The network includes two branches connected with a 10Mbps network circuit. The circuit has 2 Mbps of dedicated bandwidth for Lync voice traffic. RT Audio WB codec with 50 simultaneous calls is used.
Users report that calls between the branches are being dropped, and voice quality is degraded. You need to calculate a bandwidth for the RT Audio WB codec. What minimum required dedicated bandwidth should you allocate?

A) 3.5 Mbps
B) 2.5 Mbps
C) 3 Mbps
D) 34 Mbps

4. You support a customer whose company network contains Microsoft Lync Server 2013. The company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Which of the following values is outside acceptable limits?

A) Receive noise level: -56dBoV
B) Packet utilization: 32701
C) Avg. packet loss rate: 0.21%
D) Avg. jitter: 23ms
E) Avg. round trip: 867ms

5. You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool configured with Enterprise Voice and dial-in conferencing. All servers run Windows Server 2012, and all client computers run Windows 7 64-bit. All users dial in to conferences. Users report that dial-in conferencing settings are not consistent between sites, and that this is affecting their
conferencing experience. You need to ensure that dial-in conferencing settings are consistent between all Lync sites. What should you do?

A) Run the Remove-CsConferenceDirectory cmdlet.
B) Run the Remove-CSDialInConferencingConfiguration cmdlet against the global dial-in conferencing settings.
C) Run the Move-CsConference Directory cmdlet.
D) Modify the global settings, and then run the Remove- CSDialInConferencingConfiguration cmdlet against each site.

Solutions: