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EXIN ITIL Foundation V 3.0 & ITIL Foundation : EX0-101
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
- Q & A: 80 Questions and Answers
About EXIN ITIL Foundation V 3.0 & ITIL Foundation : EX0-101 Exam
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Strategy | 15% | - Service Portfolio Management - Demand Management - Purpose, Goals and Objectives - Financial Management for IT Services |
| Topic 2: Service Transition | 20% | - Release and Deployment Management - Change Management - Purpose, Goals and Objectives - Knowledge Management - Service Asset and Configuration Management |
| Topic 3: Service Management as a Practice | 15% | - Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities |
| Topic 4: Service Operation | 20% | - Request Fulfillment - Incident Management - Access Management - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management - Problem Management |
| Topic 5: Continual Service Improvement | 10% | - CSI Approach and Metrics - Seven-Step Improvement Process - Purpose, Goals and Objectives |
| Topic 6: Service Design | 20% | - Capacity Management - Service Catalog Management - Purpose, Goals and Objectives - Availability Management - Supplier Management - Information Security Management - Service Level Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Question #1
Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
- A. 1 only
- B. All of the above
- C. 2 and 3 only f
- D. 1, 2 and 4 only
Answer: B
Question #2
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
- A. Neither of the above
- B. 1 only
- C. Both of the above
- D. 2 only
Answer: C
Question #3
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations
- A. All of the above
- B. 2 and 3 only C
- C. 1 and 2 only
- D. 1 and 3 only
Answer: B
Question #4
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and another part of the same organization
- B. A document that describes business services to operational staff
- C. An agreement between the service provider and an external organization
- D. A document that describes to a customer how services will be operated on a day-to-day basis
Answer: A
Question #5
Which one of the following is NOT a characteristic of a process?
- A. It responds to specific events
- B. It structures an organization
- C. It is measurable
- D. It delivers specific results
Answer: B
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