Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A) Resilient operations
B) Assured conformance
C) Fast development
D) Co-created value

2. An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?

A) Prevention
B) Integrity
C) Detection
D) Correction

3. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Valuable investments
B) Agile
C) Design thinking
D) Safety culture

4. Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A) Toyota Kata
B) Design thinking
C) Complexity thinking
D) Service-dominant logic

5. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A) Take quick action to stabilize the situation
B) Set clear objectives and apply proven best practices
C) Ask experts to analyse the options and provide a recommendation
D) Use safe-to-fail experiments to collect knowledge

Solutions: