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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 内部監査の目的は何ですか?

A) 従業員のパフォーマンスを監視するため
B) 品質に関する要求事項の遵守を全従業員に指導する。
C) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
D) 自らの品質能力の確保と向上を図る

2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDB の使用量を増やす
D) CMDBのレコード数を増やす

3. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) 問題の制御
B) 根本原因の特定
C) エラー制御
D) プロアクティブな問題管理

4. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) インシデント管理
B) 問題管理
C) 可用性管理
D) ITサービス継続管理

5. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 導入されたインフラストラクチャ
B) 開発されたアプリケーション
C) サービス
D) 構成アイテム

Solutions: