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| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Exam Format: | Multiple Choice Questions |
| Passing Score: | 70% |
| Real Exam Qty: | 40 |
| Related Certifications: | ISO/IEC 20000-1:2018 Certified Internal Auditor ISO/IEC 20000 ITSM Foundation |
| Exam Price: | 190–220 USD |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Recommended Training: | GAQM Official Training |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online proctored or at accredited testing centers |
| Pre Condition: | No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso2018la |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Structure and key terms of ISO/IEC 20000-1:2018 - Concepts and scope of service management systems (SMS) - Relationship with other standards (ISO 19011, ISO 9001, ITIL) |
| Topic 2: SMS Requirements | 35% | - Context of the organization - Continual improvement - Operation and service delivery processes - Support: resources, competence, documentation - Leadership and commitment - Performance evaluation: monitoring, internal audit, management review - Planning and risk management |
| Topic 3: Auditing Principles & ISO 19011 Guidelines | 20% | - Roles and responsibilities of lead auditor and audit team - Audit program management - Audit principles, independence, evidence-based approach |
| Topic 4: Conducting the ISO/IEC 20000 Audit | 25% | - Identifying nonconformities and observations - Follow-up on corrective actions - Audit planning and preparation - Audit reporting and conclusion - On-site audit activities, evidence gathering |
The GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor blueprint is structured around these main domains:
Additional domains complete the official outline — our question bank spans the full set.
According to the latest exam information, the ISO2018LA exam contains 40 questions with a 60 minutes-minute limit. Since performance on the day matters as much as preparation, timed practice under these exact conditions is time well spent.
GAQM points candidates toward these official training options:
Formal training builds the framework; consistent question practice fills it in.
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Currently, the ISO2018LA exam's passing score is 70% and the registration fee is 190–220 USD. GAQM owns both figures and may update them, so verify on the official site when you book.
By treating preparation and performance as one campaign. The ISO2018LA bank is rebuilt around every exam change — new key points and the latest question types compiled by our first-class experts, with expert-verified answers across the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor objectives — so what you practice matches what you will face. Behind the content stands our service idea: customers' benefits first. Professionally trained after-sale staff answer 24/7, updates stay free for 365 days, and a written refund policy protects your investment throughout.
GAQM specifies these prerequisites for the GAQM ISO/IEC 20000-1:2018 - Certified Lead Auditor: No formal mandatory prerequisites; recommended: knowledge of ISO/IEC 20000-1:2018, basic ITSM/audit experience, completion of official or accredited training.
Verify the current requirements on the official certification page.
Registration goes through the official channels listed here:
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