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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of these provides visibility to the entire supply chain process so procurement, transportation, and warehousing personnel are all aware of order, shipment, and invoice status?

A) Supply Chain Visibility.
B) Warehouse Management.
C) Collaboration Network.
D) Transportation Management.

2. Supply chain visibility _____________________________

A) coalesces a myriad of information to automate response and highlight exceptions
B) automatically handles all exceptions
C) applies marketing techniques to supply chain management
D) is focused primarily on business dashboards

3. Elements of a powerful self-service experience include all, EXCEPT one of the following:

A) Improve loyalty by facilitating integration with social networks.
B) Target the right experience, to the right user, via the right channel, at the right time.
C) Create dynamic, engaging, web experiences.
D) Accommodate product returns, regardless of the context.

4. What are Smarter Commerce 'Sell' Offerings focused on?

A) Up-sell potential via outbound calling centers and automated dialers.
B) Optimize the customer experience, regardless of touchpoint, or mode of access.
C) Integrating the supply chain in order to support the selling process.
D) Driving the customer to the preferred enterprise sales channel.

5. Extended selling channels and brand experience include .

A) web store, mobile store, kiosks
B) call center and physical stores
C) social integration, remote widgets, affiliates
D) segmentation, promotions, targeting

Solutions: