IBM Information Management Front End Tools and Processes : C2090-045

  • Exam Code: C2090-045
  • Exam Name: IBM Information Management Front End Tools and Processes
  • Q & A: 40 Questions and Answers

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IBM C2090-045 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Processes & Standards25%- Problem diagnosis and resolution steps
- APAR and fix handling
- CRF and DCF documentation
- Service given codes and metrics
Topic 2: PMR Management & Workflow30%- OneTeam support model
- Transfer between Front End and Back End
- PMR ownership and tracking
- FastPath and escalation rules
Topic 3: Support Tools35%- IBM Support Assistant
- RETAIN system commands and records
- CCWIN usage and navigation
- Flash and product support resources
- Technote and CAST database
Topic 4: General Knowledge10%- Information Management product basics
- Customer entitlement and licensing

IBM Information Management Front End Tools and Processes Sample Questions:

Question #1

How can a CRF be changed when incorrect/missing information is found?

  • A. Everyone can change a CRF using CCWIN.
  • B. Contact the Duty Manager to change the CRF.
  • C. Contact the CRF owner and have them change the CRF.
  • D. Everyone can change a CRF using RETAIN.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

Question #2

What is one source of information that a FrontEnd engineer should use to resolve a PMR?

  • A. PD Tools home page
  • B. IMT Intranet home page
  • C. product support page
  • D. Extreme Leverage webpage
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

What is the OneTeam transfer criteria for PMRs based upon?

  • A. international research and management estimation
  • B. sales requirements and metrics
  • C. customer feedback and PMR volumes
  • D. service objectives and GTS targets
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

Question #4

When a FrontEnd engineer receives a PMR, which steps must always be taken?

  • A. The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
  • B. The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
  • C. The engineer must take Ownership and then contact the customer.
  • D. The engineer must Code CT in the PMR and send the PMR to the work queue.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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