IBM Information Management Front End Tools and Processes : C2090-045

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using CCWIN.
B) Contact the Duty Manager to change the CRF.
C) Contact the CRF owner and have them change the CRF.
D) Everyone can change a CRF using RETAIN.

2. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) PD Tools home page
B) IMT Intranet home page
C) product support page
D) Extreme Leverage webpage

3. What is the OneTeam transfer criteria for PMRs based upon?

A) international research and management estimation
B) sales requirements and metrics
C) customer feedback and PMR volumes
D) service objectives and GTS targets

4. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
B) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
C) The engineer must take Ownership and then contact the customer.
D) The engineer must Code CT in the PMR and send the PMR to the work queue.

Solutions: