IBM Enterprise Storage Technical Support : C9020-971

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Problem Determination25%- Error Log Analysis
- Diagnostic Tools and Utilities
- Performance Issues
- Connectivity and Path Failures
IBM Storage Product Overview20%- XIV Storage System
- IBM Spectrum Storage Suite
- Storwize / SAN Volume Controller
- DS8000 Series
- FlashSystem Family
Installation and Configuration25%- Hardware Installation
- System Planning and Requirements
- Software Setup and Initialization
- Network Connectivity and SAN Configuration
Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Archive and Retention
- Replication and Mirroring
Maintenance and Support15%- Firmware and Software Upgrades
- Replacement Procedures
- Support Portal and Resources

IBM Enterprise Storage Technical Support Sample Questions:

1. Which drive type in the DS8870 should be selected for data that has been identified as inactive?

A) Flash
B) Enterprise SAS
C) Nearline SAS
D) DRAM


2. A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?

A) Add 6 LTO-6 drives in the existing frame.
B) Add 6 LTO-6 drives in a new frame.
C) Replace 3592 drives with LTO-6 drives in the existing frame as is.
D) Replace the frame and add LTO-6 drives.


3. A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

A) IBM Hyper-Scale
B) Exception rebuild speed
C) IBM Advanced System Placement program
D) Distributed cache


4. A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A) Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
B) Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
C) Determine how energy allocated to IT resources is used to produce business results.
D) Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.


5. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

A) DS8870
B) XIV Gen3 with SSD
C) IBM FlashSystem V840
D) IBM FlashSystem 840


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: A

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