Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 3
B. Genesys Cloud 1
C. Genesys Cloud 2
D. Genesys Cloud 4

Question 2

Select the Access level permission types for workspace membership. (Choose three.)

A. Partial
B. Full Access
C. Contributor
D. Read Only
E. Write Only
F. Collaborator

Question 3

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A. You must have Admin rights for Genesys Cloud
B. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
C. You must know what groups to create for the new location.
D. You must have images of all the users located at the new location.
E. You must have the basic profile data for the users at the new location.

Question 4

Calling Name and Address can be overridden.

A. True
B. False

Question 5

You can select multiple files to upload into a workspace in the Documents feature.

A. True
B. False

Solutions: