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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

2. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create one child product for all cost components.
B) Create different pricing elements for each cost component.
C) Create custom fields on the line item object for each cost component.
D) Create child products for each cost component.

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Premise
B) Account
C) Asset
D) Contract

4. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Capitalization of the cloud
B) Digital first and work-from anywhere in real time
C) Regulatory and technology changes
D) Customer expectations and values
E) Removing the complexity from the business

5. An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A) Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
B) Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
C) Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
D) Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
E) Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

Solutions: