Genesys Cloud CX AI-GPE and GPR Certification : GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) Segment membership rules
B) Historical customer satisfaction scores
C) A routing method selection
D) At least one outbound campaign

2. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Conversion rate
C) Transfer rate
D) Wait time

3. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Target segment
B) Language pack
C) Engagement window size
D) Engagement action type

4. Which outcome does AI in Predictive Routing aim to improve the most?
Response:

A) Agent training cost
B) Interaction handling time
C) Business outcome likelihood
D) Customer intent detection

5. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Exit intent
B) Page dwell time
C) Daily call quota
D) Agent availability

Solutions: