Salesforce Certification Preparation for Advanced Administrator : CRT-211

Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.

Prerequisites for CRT 211 Exam

There are no Prerequisites for Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam.

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CRT 211 Guide

Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Data Relationships
• Determining Appropriate Sharing Solutions
• Restricting and Extending Object, Record, and Field Access
• Territory Management

2. Automation, Change Management, and Auditing

• Auditing and Monitoring
• Change Management Options
• Sandboxes
• Deployment Tools

3. Analytics and Data Management

• Report Types
• Creating Reports
• Dashboards
• Data Quality Features and Policies

4. Sales, Service, and Content Applications

• Entitlements
• Forecasting
• Salesforce Knowledge
• Content Management
• Products, Price Books, Schedules, and Quotes
• Service Cloud Console Toolkit

5. Customization: Fields

• Create selection fields: picklists and lookups
• Create new custom fields
• Work with record types and business processes
• Work with page layouts
• Maintain data quality
• Administer standard fields
• Create formula fields

6. Managing Data

• Keep records up to date with Data.com and social accounts and contacts
• Import new records using import wizards
• Mass transfer records between users
• Back up data with a weekly export
• Update existing records with the data loader
• Mass delete records

7. Reports and Dashboards

• Filter reports
• Create new reports with the report builder
• Build dashboards
• Summarize report data with formulas and visual summaries
• Run and modify reports
• Print, export, and email reports

8.Automation

• Manage email administration
• Automate leads and cases
• Set up workflow rules and Process Builder

9. Managing the Support Process

• Automate the support process
• Understand the Salesforce Console
• Enable collaboration in the Service Cloud
• Analyze support data with reports and dashboards

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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Salesforce CRT-211 Exam Syllabus Topics: