Avaya Aura® Contact Center Solution Design : 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Database Connectivity (ODBC)
B) Microsoft .NET
C) Simple Direct Media Layer
D) Open Computing Language (OpenGL)

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Work Assignment
B) Context Store
C) Dialogue Designer
D) Co-browse

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Presence Service
C) Avaya Multimedia Messaging
D) Microsoft Lync

4. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya IX™ Workforce Engagement
D) Avaya Control Manager

5. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Assist (CBA)
B) Call Completion Busy Subscriber (CCBS)
C) Call Completion No Reply (CCNR)
D) Call Back Request (CBR)

Solutions: