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ServiceNow CIS-SPM Exam Syllabus Topics:
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NEW QUESTION # 32
The RIDAC workflow can be modified by using which recommended feature?
- A. Flow Designer
- B. Workflow Editor
- C. Service Catalog
- D. Project Form
Answer: B
Explanation:
Explanation
According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.
NEW QUESTION # 33
Which personas can request an attribute-based resource assignment?
Choose 2 answers
- A. Business stakeholder
- B. Demand manager
- C. Project manager
- D. Idea manager
Answer: B,C
NEW QUESTION # 34
If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?
Choose 2 answers
- A. Portfolio Planning related link
- B. Portfolio Planning Workbench module
- C. Program Workbench
- D. Project module
Answer: A,B
Explanation:
Explanation
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.
NEW QUESTION # 35
What is the default offset duration used to automatically calculate the red/yellow/green task status?
- A. 3 days
- B. 24 hours
- C. 0 days
- D. 5 days
Answer: A
NEW QUESTION # 36
Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?
- A. it_program_manager
- B. sys_admin
- C. it_pps_admin
- D. it_project_manager
Answer: C
Explanation:
According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the default project template, the default project currency, and the default project status. The other options are incorrect because:
A . it_program_manager: The it_program_manager role can create and manage programs, but not project preferences2.
B . sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module3.
C . it_project_manager: The it_project_manager role can create and manage projects, but not project preferences4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html 3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html
NEW QUESTION # 37
In the default system, when working with demands, what two assessment metrics are supported when taking an assessment survey? Choose 2 answers
- A. Size
- B. Strategic Alignment
- C. Cost
- D. Risk
Answer: B,D
NEW QUESTION # 38
What is a resource event?
- A. A non-scheduled activity impacting capacity.
- B. An external event.
- C. An event scheduled by a project manager.
- D. A block of time that a resource spends on a task.
Answer: A
Explanation:
A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.
NEW QUESTION # 39
Why is it recommended to keep the value of the property 'com.snc.project.task.max_task_duration' to 2600 or under?
- A. Best practices states projects should be no longer than 5 years.
- B. To avoid application memory issues.
- C. Because projects longer than 2600 days will no longer load.
- D. The system is unable to handle more than 2600 tasks.
Answer: B
NEW QUESTION # 40
Which related lists should primarily be used to capture financial data in a project?
Choose 2 answers
- A. Risks
- B. Cost Plans
- C. Programs
- D. Monetary Benefit Plans
Answer: B,D
Explanation:
Explanation
Cost Plans and Monetary Benefit Plans are the related lists that should primarily be used to capture financial data in a project. Cost Plans allow you to define the expected costs of a project over time, based on the planned and actual work, resources, and expenses. Monetary Benefit Plans allow you to define the expected financial benefits of a project over time, based on the estimated and realized value, revenue, and savings. You can find more information about these related lists in the Product Documentation for ServiceNow.
NEW QUESTION # 41
If a user creates a new demand from the demand workbench, what state will the system save the record in?
- A. draft
- B. open
- C. qualified
- D. approved
Answer: C
Explanation:
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench. The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.
NEW QUESTION # 42
When can a user choose from multiple rate types for their work, while logging a time card?
- A. Only if the capability is enabled in the Project Preferences
- B. Only if the capability is enabled in the Time Sheet Policies
- C. Only if this capability is enabled in the Project Record
- D. Only one (1) rate type can apply
Answer: B
Explanation:
Explanation
According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel.
The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.
NEW QUESTION # 43
What are the default project template configuration records available in the Template Config module?
Choose 3 answers
- A. Project template
- B. Project task
- C. Project subtask
- D. Project
- E. Task
Answer: A,B,D
Explanation:
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:
B . Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D . Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTaskTable.html 3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html
NEW QUESTION # 44
Which roles can add stakeholders to a Portfolio?
Choose 2 answers
- A. it_demand_user
- B. CD it.project.user
- C. it_demand_manager
- D. it_pps_admin
Answer: C,D
NEW QUESTION # 45
Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers
- A. Person Days
- B. FTE
- C. Month
- D. Hours
- E. Day
Answer: A,B,D
Explanation:
Explanation
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.
NEW QUESTION # 46
What is the formula used to calculate the risk rank for a risk?
- A. priority * impact
- B. urgency * impact
- C. priority* urgency
- D. probability * impact
Answer: D
NEW QUESTION # 47
What minimum role is required to assign a time sheet policy to a user?
- A. It is not possible to assign a time sheet policy to a user.
- B. timecard_admin.
- C. ppm_admin.
- D. it_project_manager.
Answer: B
Explanation:
According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:
A . ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user2.
C . it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users3.
D . It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form4.
1: 3 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html
NEW QUESTION # 48
A project expense line is cost associated with a specific source, except for:
- A. Program.
- B. Software.
- C. Fixed Assets.
- D. Resource.
Answer: A
Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.
NEW QUESTION # 49
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:
- A. Create custom fields in your ServiceNow instance
- B. Configure the Project form
- C. Import your project
- D. Export the project to XML format
Answer: A
Explanation:
Explanation
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.
NEW QUESTION # 50
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Ideation with PPM
- B. Test Management 2.0
- C. Resource Management
- D. Agile Development 2.0
Answer: A
Explanation:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
NEW QUESTION # 51
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
- A. Timecard Dashboard
- B. PMO Dashboard
- C. User Manager Dashboard
- D. Project Summary - Waterfall Dashboard
Answer: D
Explanation:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
NEW QUESTION # 52
Users with what role can be considered for resource planning?
- A. it_project_user.
- B. pps_resource.
- C. it_user.
- D. it_pps_user.
Answer: B
Explanation:
Explanation
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
NEW QUESTION # 53
Which role does a group need for selection in a resource assignment?
- A. pps_resource
- B. it_project_user
- C. resource_manager
- D. itil
Answer: A
NEW QUESTION # 54
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.multicurrency.rollup_if_different
- B. com.snc.project.calculate_roi
- C. com.snc.project.rollup_project_start_date
- D. com.snc.project.copy.additional_attributes
Answer: A
Explanation:
According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html
NEW QUESTION # 55
Which role can create a project status report in the Project Workspace?
- A. Itil
- B. it_project_user
- C. it_demand_manager
- D. it_project_manager
Answer: D
NEW QUESTION # 56
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