Online Questions - Valid Practice PEGAPCDC86V1 Exam Dumps Test Questions
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NEW QUESTION 36
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have shown interest in the offer.
- C. Similar customers have ignored the offer.
- D. Similar customers have purchased other offers.
Answer: D
NEW QUESTION 37
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. there are no suppression rules defined
- C. the customer intent was captured incorrectly
- D. the actions are filtered based on eligibility
Answer: C
NEW QUESTION 38
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Resource Planning
- B. Retention
- C. Collections
- D. Service
- E. Accounting
Answer: B,C,E
NEW QUESTION 39
To calculate the total number of customer responses of four actions in a group, you must use________________.
- A. four Set Property components
- B. four Group By components
- C. one Group By component
- D. one Set Property component
Answer: D
NEW QUESTION 40
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer eligibility
- B. Customer contact policy
- C. Offer relevancy
- D. Predicted customer behavior
Answer: A
NEW QUESTION 41
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Never
- B. Set the action availability to Within a defined time period
- C. Set the action availability to Template
- D. Set the action availability to Always
Answer: B
NEW QUESTION 42
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Customer."
- B. '' .''
- C. No prefix. Use directly the property name.
- D. "Data."
Answer: B
NEW QUESTION 43
HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Answer:
Explanation:
NEW QUESTION 44
What is the name of the property that is automatically recomputed for each decision component?
- A. Propensity
- B. Rank
- C. Order
- D. Priority
Answer: B
NEW QUESTION 45
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Engagement policies and Arbitration
- B. Contact policies
- C. Segmentation
- D. Audience
Answer: A
NEW QUESTION 46
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- B. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- C. A property from the "Set Property" component is referenced by the "Filter" component.
- D. Information from the "Set Property" component is copied over to the "Filter" component.
Answer: C
NEW QUESTION 47
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Create the action and its web treatment
- B. Set up business structure to Sales/CreditCards
- C. Create and configure the real-time container
- D. Define customer contact policies
- E. Define customer engagement polices
Answer: A,B,C
NEW QUESTION 48
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 75 SMSes and 25 emails
- C. 75 emails 25 SMSes
- D. 1
Answer: B
NEW QUESTION 49
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
- A. Business weighting
- B. Context weighting
- C. Propensity
- D. Action value
Answer: B
NEW QUESTION 50
Aggregation components provide the ability to________________.
- A. filter actions based on priority and relevance
- B. set a text value to a strategy property
- C. choose between actions
- D. make calculations based upon a list of actions
Answer: D
NEW QUESTION 51
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
- A. File template
- B. Dynamic template
- C. Output template
- D. Email treatment
Answer: B
NEW QUESTION 52
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only the action name and description
- B. Only the image location and its placement type
- C. Only relevant action details and its treatment details
- D. Only the image location
Answer: C
NEW QUESTION 53
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Applicability rules
- B. Customer contact limits
- C. Suppression policy
- D. Volume constraints
Answer: A
NEW QUESTION 54
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 55
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxOutcome
- B. pxRiskSegment
- C. pxResu/t
- D. pxSegment
Answer: A
NEW QUESTION 56
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Suppression policies
- B. Suitability rules
- C. Customer contact limits
- D. Volume constraints
Answer: B
NEW QUESTION 57
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the starting propensity of the Platinum Plus card.
- B. Increase the action value of the Platinum Plus card.
- C. Increase the context weight of the Platinum Plus card.
- D. Increase the business weight of the Platinum Plus card.
Answer: C
NEW QUESTION 58
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