Oct 22, 2021 Step by Step Guide to Prepare for C-C4H510-04 Exam BrainDumps
SAP Certified Application Associate C-C4H510-04 Real Exam Questions and Answers FREE Updated on 2021
NEW QUESTION 13
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Manual Routing
- B. Time recording
- C. FSM
- D. MRS
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 14
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Ticket type
- B. Channel type
- C. Mashup service
- D. Notification type
- E. Channel direction
Answer: A,B,E
NEW QUESTION 15
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 16
Which option do you have to mark a field as mandatory?
- A. Use Key user tool adaptation
- B. Disable personalization settings
- C. Page layout configuration
- D. Maintenance of access restrictions in the business role
Answer: A
NEW QUESTION 17
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add an account team member.
- C. Use e-mail as a response to a ticket.
- D. Add a reference to a service contract.
Answer: A,C
NEW QUESTION 18
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Personalization
- C. Usage of restriction rules
Answer: A
NEW QUESTION 19
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Routing rules can be applied to warranties.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
Answer: B,D
NEW QUESTION 20
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2C to B2B.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2B to B2C.
Answer: C
NEW QUESTION 21
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Business user
- B. Service agent
- C. Organizational unit
- D. Workflow rule
Answer: A
NEW QUESTION 22
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Appointment
- B. Maintenance plan
- C. Territory
- D. Installed base
Answer: B,D
NEW QUESTION 23
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Report a ticket.
- C. Send an e-mail to SAP Cloud Support.
- D. Create an incident.
Answer: D
NEW QUESTION 24
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Scoping attribute set
- B. Maintenance measurement and readings
- C. Maintenance plan
- D. Setup deals
Answer: B,C
NEW QUESTION 25
Which key user tool allows you to change field properties on the SAP Service Cloud UI?
- A. Code list restriction
- B. Mashup
- C. Adaptation
- D. Workflow rules
Answer: C
NEW QUESTION 26
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Warranty category
- C. Incident category
- D. Cause category
- E. Process category
Answer: C,D,E
NEW QUESTION 27
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to edit.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the write access to restricted.
- E. Set the access rights to display.
Answer: B,C,D
NEW QUESTION 28
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. Data Workbench
- C. SLA determination
- D. Ticket routing rule
Answer: D
NEW QUESTION 29
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Set up an approval process.
- C. Create a customer and assign an e-mail address.
- D. Define a template.
Answer: C,D
NEW QUESTION 30
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable internal memos for tickets?
- B. Do you want to enable agents to respond to tickets using an external e-mail client?
- C. Do you want to support e-mail channels for corporate accounts?
- D. Do you want to download an add-in for Microsoft Outlook?
Answer: C
NEW QUESTION 31
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Warranty
- C. Installation Point
- D. Installed Base
Answer: C
NEW QUESTION 32
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Ticket due date
- B. Service level of incoming tickets
- C. Status
- D. Service category
Answer: A,B
NEW QUESTION 33
How can you restrict access to Product View?
- A. Sales Data of Employee
- B. Service Unit of Employee
- C. Employee
- D. Territories
Answer: A
NEW QUESTION 34
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Offline access is available
- D. Real-time data access
- E. Existing reports can be reused
Answer: B,D,E
NEW QUESTION 35
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Registered products
- C. Service contracts
- D. Contacts
Answer: B,D
NEW QUESTION 36
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Determining fine-tuning settings
- B. Determining service level assignments
- C. Reporting
- D. Controlling validity of the service catalog
- E. Controlling responsibility
Answer: B,C,E
NEW QUESTION 37
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