New 2021 Guaranteed Success with TorrentVCE B2C-Solution-Architect Dumps Salesforce PDF Questions [Q33-Q50]

New 2021 Guaranteed Success with TorrentVCE B2C-Solution-Architect Dumps Salesforce PDF Questions

Exceptional Practice To Salesforce Certified B2C Solution Architect Pass the First Time

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

NEW QUESTION 33
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

• A. Allows agents to more easily access customer data to better support customers when they call in
• B. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
• C. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
• D. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials

Answer: A,D

NEW QUESTION 34
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

• A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
• B. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
• C. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
• D. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

Answer: B,C

NEW QUESTION 35
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

• A. Payment information
• B. Address book
• C. Wishlist
• D. Authentication credentials

Answer: D

NEW QUESTION 36
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

• A. The external data is changing frequently
• B. Accessing external data using workflows and triggers
  B Need access to all external data in near real-time
• C. Integrating external data without writing custom code
• D. Need real-time access to a small fraction of external data

Answer: A,C,D

NEW QUESTION 37
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

• A. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
• B. Additional infrastructure (for example Heroku servers) may be required to host the application
• C. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
• D. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
• E. Developers will still be required to use the Commerce SDK for security purposes

Answer: A,C,D

NEW QUESTION 38
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

• A. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
• B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
• C. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
• D. Implement Aloha template for students to access email with Salesforce Authenticator app.

Answer: A

NEW QUESTION 39
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

• A. Define which system is acting as an identity provider (IDP).
• B. Enable SSO on both Service Cloud and Marketing Cloud.
• C. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
• D. Enable MFA on the identity provider (IDP).
• E. Configure Marketing Cloud Connect,

Answer: B,D,E

NEW QUESTION 40
A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?

• A. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
• B. Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
• C. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
• D. Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs

Answer: B

NEW QUESTION 41
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

• A. Lightning Data Services
• B. Third-party application or AppExchange tool
• C. Duplicate Matching Rules
• D. Customer 360 Data Manager

Answer: D

NEW QUESTION 42
A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

• A. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
• B. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
• C. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
• D. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

Answer: A,D

NEW QUESTION 43
Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

• A. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
• B. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
• C. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
• D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
• E. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

Answer: A,D,E

NEW QUESTION 44
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

• A. REST API
• B. Bulk API Serial Mode
• C. Bulk API
• D. SOAP API

Answer: C

NEW QUESTION 45
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

• A. Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
• B. Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
• C. Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
• D. Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.

Answer: C,D

NEW QUESTION 46
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

• A. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
• B. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
• C. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
• D. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Answer: B

NEW QUESTION 47
A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

• A. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
• B. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
• C. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.
• D. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.

Answer: C

NEW QUESTION 48
During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

• A. How often do you update surveys?
• B. Will you ever have more than nine possible answers for a survey question?
• C. Will the teams need the ability to change designs?
• D. Does the team need front-end development capabilities?
• E. How many survey responses would you anticipate in a peak 24-hour period?

Answer: B,E

NEW QUESTION 49
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

• A. Ability to de-duplicate and create a single customer identity.
• B. Ability to create a B2C storefront using Digital Experiences.
• C. Ability to allow the agent to see purchase history to support case management
• D. Ability to have a customer leave a journey when they have an escalated case.

Answer: A,C

NEW QUESTION 50
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