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The CGEIT certification exam consists of 150 multiple-choice questions that are designed to test the candidate's knowledge in the four domains of IT governance. The domains are governance of enterprise IT, strategic management, risk management, and resource management. CGEIT exam is administered by the ISACA (Information Systems Audit and Control Association) and is offered three times a year in over 100 countries. Certified in the Governance of Enterprise IT Exam certification is recognized globally and is highly valued in the IT industry. It is intended for individuals who are involved in IT governance, risk management, and assurance services, including IT managers, IT auditors, and IT consultants. Candidates who pass the exam and meet the other requirements are awarded the CGEIT certification, which is valid for three years.
NEW QUESTION # 152
What business analysis element tries to identify as many potential options as possible to meet the business objectives and fill identified gaps in capabilities?
- A. Decision analysis
- B. Alternative generation
- C. Ranking of approaches
- D. Documentation of assumptions and constraints
Answer: B
Explanation:
Section: Volume B
NEW QUESTION # 153
Which of the following provides the MOST comprehensive insight into the effectiveness of IT?
- A. IT strategy
- B. IT balanced scorecard
- C. Return on investment (ROI)
- D. Key risk indicators (KRIs)
Answer: B
NEW QUESTION # 154
Business management is seeking assurance from the CIO that controls are in place to help minimize the risk of critical IT systems being unavailable during month-end financial processing. What is the BEST way to address this concern?
- A. Restrict and monitor user access.
- B. Create a communication plan with risk owners.
- C. Outsource infrastructure hosting.
- D. Develop key risk indicators (KRIs) and action plans.
Answer: D
NEW QUESTION # 155
An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were supportive of the strategy, but there is growing fatigue and frustration with the ongoing new capabilities which must be learned. Which of the following would be the BEST action performed by senior management?
- A. Establish "Reward and Recognition" efforts to boost employee morale.
- B. Improve the system development life cycle (SDLC) process.
- C. Incorporate an organizational change management program.
- D. Assess current business and IT competencies.
Answer: A
NEW QUESTION # 156
Establishing a uniform definition for likelihood and impact through risk management standards PRIMARILY addresses which of the following concerns?
- A. Inconsistent data classification
- B. Inconsistent categories of vulnerabilities
- C. Conflicting interpretations of risk levels
- D. Lack of strategic IT alignment
Answer: C
Explanation:
Establishing a uniform definition for likelihood and impact through risk management standards primarily addresses the concern of conflicting interpretations of risk levels. This is because likelihood and impact are two key factors that determine the level of risk associated with a threat or event. Different stakeholders may have different perceptions and expectations of what constitutes a high, medium, or low likelihood or impact, which can lead to inconsistent or inaccurate risk assessment and management. By defining and applying a common set of criteria and scales for likelihood and impact, risk management standards can help to ensure a consistent and objective evaluation and communication of risk levels across the organization
NEW QUESTION # 157
Which of the following is the BEST outcome measure to determine the effectiveness of IT risk management processes?
- A. Time lag between when IT risk is identified and the enterprise's response
- B. Number of events impacting business processes due to delays in responding to risks
- C. Frequency of updates to the IT risk register
- D. Percentage of business users satisfied with the quality of risk training
Answer: A
NEW QUESTION # 158
Which of the following is MOST important to review during IT strategy development?
- A. Industry best practices
- B. Current business environment
- C. IT balanced scorecard
- D. Data flows that indicate areas requiring IT support
Answer: B
Explanation:
The most important thing to review during IT strategy development is the current business environment, as it reflects the internal and external factors that affect the enterprise's performance, objectives, and needs. The current business environment includes the analysis of the enterprise's strengths, weaknesses, opportunities, and threats (SWOT), as well as the assessment of the market trends, customer demands, competitor actions, and regulatory requirements. Reviewing the current business environment can help align the IT strategy with the business strategy, as well as identify and prioritize the IT initiatives and investments that can support and enable the enterprise's goals and value proposition.
Industry best practices, IT balanced scorecard, and data flows that indicate areas requiring IT support are also important things to review during IT strategy development, but they are not the most important thing. Industry best practices are the methods or techniques that have been proven to be effective or efficient in achieving a desired outcome or result in a specific domain or context. Industry best practices can help benchmark and improve the IT strategy, as well as adopt or adapt the best solutions or innovations from other enterprises or sectors. IT balanced scorecard is a set of metrics that measure the performance of IT in relation to the enterprise's vision, strategy, and goals. IT balanced scorecard can help evaluate and communicate the effectiveness and efficiency of IT strategy, as well as its contribution to customer satisfaction, business value, and innovation. Data flows that indicate areas requiring IT support are the diagrams or models that show how data is collected, processed, stored, and distributed within or across the enterprise's processes or systems. Data flows can help identify and address the gaps or issues in IT service delivery or data management, as well as optimize or integrate the data systems or tools.
NEW QUESTION # 159
Which of the following has the GREATEST influence on data quality assurance?
- A. Data modeling
- B. Data classification
- C. Data stewardship
- D. Data encryption
Answer: A
NEW QUESTION # 160
In which of the following situations is it MOST appropriate to use a quantitative risk assessment?
- A. There is a lack of accurate and reliable past and present risk data.
- B. The risk assessment is needed for an IT project business case.
- C. The objectivity of the risk assessment is of primary importance.
- D. The risk assessment needs to be completed in a short period of time.
Answer: C
NEW QUESTION # 161
Which of the following would be MOST useful in developing IT strategic plans aligned with technological needs?
- A. Enterprise architecture (EA)
- B. Benchmark analysis
- C. Business impact analysis (BIA)
- D. Business case
Answer: A
Explanation:
Enterprise architecture (EA) is the most useful in developing IT strategic plans aligned with technological needs because it provides a holistic view of the current and desired state of the organization, including its business processes, information systems, data, applications, infrastructure, and security. EA helps to align the organization's vision, strategy, and goals with its IT capabilities and resources. EA also helps to identify the gaps, risks, and opportunities for improvement in the existing IT environment and to design and implement the optimal IT solutions that can support the business needs and objectives. EA can help to ensure that the IT strategic plans are consistent, coherent, and feasible12.
A business impact analysis (BIA) is a tool that helps to assess the potential impact of a disruption or change on the business objectives, processes, and functions. A BIA can help to prioritize the criticality of the IT resources and determine the acceptable level of risk and recovery time. A BIA can provide a basis for deciding how to allocate the budget, reduce the requirements, or contract external resources3. However, a BIA is not sufficient for developing IT strategic plans aligned with technological needs because it does not provide a comprehensive view of the current and future IT architecture and its alignment with the business strategy.
A business case is a document that describes the rationale and justification for initiating a project or investment. A business case can help to evaluate the costs, benefits, risks, and alternatives of different IT options and to communicate the value proposition to the stakeholders4. However, a business case is not enough for developing IT strategic plans aligned with technological needs because it does not provide a holistic view of the current and future IT architecture and its alignment with the business strategy.
A benchmark analysis is a process of comparing the performance, quality, or practices of an organization with those of its peers or competitors. A benchmark analysis can help to identify the best practices, standards, or trends in the industry and to measure the gap between the current and desired state of an organization.
However, a benchmark analysis is not adequate for developing IT strategic plans aligned with technological needs because it does not provide a holistic view of the current and future IT architecture and its alignment with the business strategy.
References := Implement Agile IT Strategic Planning with Enterprise Architecture, The Benefits of Enterprise Architecture in Organizational Transformation, Business Impact Analysis, Business Case, [Benchmark Analysis]
NEW QUESTION # 162
Which of the following is the MOST important attribute of an information steward?
- A. The information steward is closely aligned with the business function.
- B. The information steward has expertise in managing data quality systems.
- C. The information steward is part of the information architecture group.
- D. The information steward manages the systems that process the relevant data.
Answer: D
NEW QUESTION # 163
Which of the following steps are performed in the Scoping phase of IT Assurance methodology? Each correct answer represents a complete solution. Choose all that apply.
- A. Select the control objectives for critical processes.
- B. Customize control objectives.
- C. Assess process maturity.
- D. Scope and plan assurance initiatives.
Answer: A,B,D
Explanation:
Section: Volume B
NEW QUESTION # 164
Which of the following is the PRIMARY benefit of communicating the IT strategy across the enterprise?
- A. On-time and on-budget delivery of strategic projects
- B. Improvement in IT balanced scorecard performance
- C. Optimization of IT investment in supporting business objectives
- D. Reduced organizational resistance during strategy execution
Answer: D
NEW QUESTION # 165
Which of the following provides the BEST evidence of effective IT governance?
- A. Cost savings and human resource optimization
- B. IT risk identification and mitigation
- C. Business value and customer satisfaction
- D. Comprehensive IT policies and procedures
Answer: D
NEW QUESTION # 166
Which of the following is MOST important to include in IT governance reporting to the board of directors?
- A. Technology cost savings
- B. Security events
- C. Critical risks
- D. Threat landscape
Answer: C
NEW QUESTION # 167
An IT risk assessment for a large healthcare group revealed an increased risk of unauthorized disclosure of information. Which of the following should be established FIRST to address the risk?
- A. Data loss prevention tools
- B. Data retention policy
- C. Data encryption tools
- D. Data classification policy
Answer: D
NEW QUESTION # 168
A CIO of an enterprise is concerned that IT and the business have different priorities. Which of the following would BEST demonstrate the current state of strategic alignment?
- A. IT investment status
- B. IT maturity model
- C. Business case
- D. Balanced scorecard
Answer: D
Explanation:
A balanced scorecard is a tool that would best demonstrate the current state of strategic alignment, because it is a framework that translates the enterprise's vision and strategy into a set of performance measures that cover four perspectives: financial, customer, internal business process, and learning and growth12. A balanced scorecard can help to assess how well the IT function is supporting the business objectives, and identify the gaps and opportunities for improvement. A balanced scorecard can also help to communicate and monitor the IT strategy and goals, and align the IT activities and resources with the business needs and expectations1 .
NEW QUESTION # 169
A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following is the BEST governance action to address this concern?
- A. Update the IT resource management plan.
- B. Revise IT strategic objectives.
- C. Update IT employee compensation packages.
- D. Mandate the use of employee contracts.
Answer: A
NEW QUESTION # 170
Which of the following aspects of IT governance BEST addresses the potential intellectual property implications of a cloud service provider having a database in another country?
- A. Data management
- B. Contract management
- C. Continuity planning
- D. Security architecture
Answer: B
NEW QUESTION # 171
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). What are the responsibilities of Service Level Management? Each correct answer represents a part of the solution. Choose all that apply.
- A. Producing and maintaining a Service Catalog.
- B. Ensuring the primary functions of the Service Desk.
- C. Ensuring that appropriate IT Service Continuity plans have been made.
- D. Liaising with Availability Management.
- E. Ensuring that the agreed IT services are delivered.
Answer: A,C,D,E
NEW QUESTION # 172
Which of the following is a process improvement approach that provides organizations with the essential elements for effective process improvement and guides process improvement across a project, a division, or an entire organization?
- A. Six Sigma
- B. COBIT
- C. Service Portfolio
- D. Capability Maturity Model Integration
Answer: D
Explanation:
Section: Volume A
NEW QUESTION # 173
Which types of project tends to have more well-understood risks?
- A. First-of-its kind technology projects
- B. State-of-art technology projects
- C. Operational work projects
- D. Recurrent projects
Answer: D
NEW QUESTION # 174
You work as a project manager for BlueWell Inc. There has been a delay in your project work that is adversely affecting the project schedule. You decided, with your stakeholders' approval, to fast track the project work to get the project done faster. When you fast track the project which of the following are likely to increase?
- A. Human resource needs
- B. Costs
- C. Quality control concerns
- D. Risks
Answer: D
NEW QUESTION # 175
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