ITIL Exam 2026 ITIL-4-Foundation Dumps Updated Questions UPDATED May-2026
Get The Most Updated ITIL-4-Foundation Dumps To ITIL 4 Certification
To prepare for the ITIL 4 Foundation Certification Exam, individuals must have a basic understanding of ITSM concepts and practices. ITIL-4-Foundation exam covers the key components of ITIL 4, including the service value system (SVS), the four dimensions of service management, the ITIL service value chain, and the guiding principles of ITIL 4. ITIL-4-Foundation exam consists of 40 multiple-choice questions and is typically completed within 60 minutes.
ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. ITIL-4-Foundation exam is available in multiple languages and can be taken online or in person at an accredited testing center.
NEW QUESTION # 60
Which value chain activity communicates the current status of all four dimensions of service management?
- A. Engage
- B. Obtain/build
- C. Improve
- D. Plan
Answer: D
NEW QUESTION # 61
What is the MOST important reason for prioritizing incidents?
- A. To ensure that incidents with highest impact are resolved first
- B. To provide links to related changes and known errors
- C. To help information-sharing are learning
- D. To ensure that user expectations are realistic
Answer: A
NEW QUESTION # 62
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
- A. Service request management
- B. Change management
- C. Incident management
- D. Service level management
Answer: C
Explanation:
Explanation
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 63
What is a change schedule PRIMARILY used for?
- A. To help plan changes, assist in communication and avoid conflicts
- B. To ensure that a single change authority reviews every change
- C. To help plan, authorize and schedule emergency changes
- D. To publish a list of service requests that users can select
Answer: A
NEW QUESTION # 64
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. Monitoring and event management
- B. IT asset management
- C. Incident management
- D. Service level management
Answer: D
Explanation:
Explanation/Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/
NEW QUESTION # 65
What is a problem that has been analysed but has not been resolved?
- A. Workaround
- B. Event
- C. Known error
- D. Incident
Answer: C
NEW QUESTION # 66
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
- A. Service request management
- B. Problem management
- C. Incident management
- D. Service level management
Answer: A
NEW QUESTION # 67
Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?
- A. Detection
- B. Prioritization
- C. Escalation
- D. Categorization
Answer: D
Explanation:
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NEW QUESTION # 68
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
- A. Information and technology
- B. Value streams and processes
- C. Organizations and people
- D. Partners and suppliers
Answer: D
NEW QUESTION # 69
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
- A. events
- B. configuration items
- C. changes
- D. workarounds
Answer: D
Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
35; ITIL 4 Practice Guide: Problem Management, page 7.
NEW QUESTION # 70
Which activity is NOT recommended by the 'start where you are' guiding principle?
- A. Involving people who are not familiar with a service when observing and assessing its activities
- B. Discarding existing processes before assessing their usefulness
- C. Applying risk management when considering to introduce new processes
- D. Using source data to avoid any unintentional data distortion found in reports
Answer: B
Explanation:
The 'start where you are' guiding principle advises organizations to observe and understand the current state of affairs before initiating any improvement or change1. This principle also recommends using source data, involving people who know the service, and applying risk management when considering new processes2. However, this principle does not suggest discarding existing processes before assessing their usefulness, as this would be wasteful and potentially harmful3. Reference: ITIL Foundation - ITIL 4 Edition, page 7; ITIL 4 - A Pocket Guide, page 26; ITIL 4 Practice Guide: Start Where You Are, page 9.
NEW QUESTION # 71
Which statement about emergency changes is CORRECT?
- A. Authorization of emergency changes may be deferred until after implementation
- B. Emergency changes are low risk and well understood
- C. Emergency changes are not usually recorded in the change schedule
- D. It is necessary to complete all documentation before an emergency charge is implemented
Answer: C
Explanation:
* Emergency changes. These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented, and sometimes it will be necessary to implement the change with less testing due to time constraints. There may also be a separate change authority for emergency changes, typically including a small number of senior managers who understand the business risks involved."
https://itsm.tools/why-what-change-management/#:~:text=Emergency%20changes.&text=Emergency%
20changes%20are%20not%20typically,they%20can%20be%20implemented%20quickly.
NEW QUESTION # 72
Which helps to streamline the fulfilment of service requests?
- A. Separating requests relating to service failures from the degradation of services
- B. Eliminating service requests which have complex workflows
- C. Understanding which service requests can be accomplished with limited approvals
- D. Creating new workflows for every service request
Answer: C
NEW QUESTION # 73
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Monitoring and event management
- B. Service desk
- C. Relationship management
- D. Service level management
Answer: B
NEW QUESTION # 74
Which is an example of a service request?
- A. A request to investigate the cause of an incident
- B. A request for access to a file
- C. A request for normal operation to be restored
- D. A request to implement a security patch
Answer: B
Explanation:
Explanation
https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 75
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
- A. measured
- B. defined
- C. managed
- D. rewarded
Answer: C
NEW QUESTION # 76
Which BEST describes the purpose of the 'improve' value chain activity?
- A. To ensure a shared understanding of the vision and improvement direction for all products and services
- B. To make new and improved services and features available for use
- C. To organize a major improvement initiative into several smaller initiatives
- D. To continually improve all products and services across all value chain activities
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%80%93%E2%80%9CThe%20purpose%20of%20the,four%20dimensions%20of%20service%20management.%E2%80%9D
Answer: D
NEW QUESTION # 77
Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?
- A. Monitoring and event management
- B. Information security management
- C. Change control
- D. Incident management
Answer: B
NEW QUESTION # 78
Which is the CORRECT of the 'R' role in a RACI matrix?
- A. This role has ownership of the end result
- B. This role ensures the flow of information to stakeholders
- C. This role ensures that activities are executed correctly
- D. This role is involved in providing knowledge and input
Answer: A
NEW QUESTION # 79
What can a change schedule be used for?
- A. Providing a way to initiate normal changes
- B. Providing information about deployed changes to help manage incidents and problems.
- C. Tracking and managing improvement ideas from identification through to final action
- D. Speeding up the planning and authorization of emergency changes
Answer: B
Explanation:
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble
NEW QUESTION # 80
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
- A. Focus on value
- B. Start where you are
- C. Optimize and automate
- D. Think and work holisocally
Answer: C
NEW QUESTION # 81
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