Experience-Cloud-Consultant Dumps PDF New [2022] Ultimate Study Guide
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NEW QUESTION 30
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Delete existing topics and assign articles to newly created topics.
- B. Mark old topics as Inactive and assign articles to the new active topics.
- C. Keep existing topics and reassign articles to newly created topics.
- D. Merge similar topics in Content Management.
Answer: D
NEW QUESTION 31
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
- A. Portal User Visibility
- B. Community User Visibility
- C. Site User Visibility
- D. Chatter Group Member Visibility
Answer: D
NEW QUESTION 32
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- B. Create a single digital experience for B2C customers, B2B customers, and employees.
- C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
- D. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
Answer: B
NEW QUESTION 33
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Rich Content Editor
- B. Compact Header Properties
- C. CMS Connect
- D. Developer Console
Answer: A
NEW QUESTION 34
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a peer-to-peer forum for agents and share the URL with employees.
- B. Create a digital experience for agents and an app for employees.
- C. Create a self-service community for agents and an app for employees.
- D. Create a digital experience for agents and share the URL with employees.
Answer: B
NEW QUESTION 35
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
- A. Implement a limit on new users and password resets.
- B. Recommend partners share user credentials.
- C. Delegate external user administration.
- D. Create a new user form that automatically triggers a process to create a user.
Answer: C
NEW QUESTION 36
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Enable "Allow External Lead Sharing" in Digital Experience settings.
- B. Create Page Layouts for Lead Distribution.
- C. Create Assignment Rules for Lead Distribution.
- D. Configure Lead Creation and Lead Distribution inside PRM Workspace.
Answer: B,C
NEW QUESTION 37
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Chatter posts related to a record will be available in the employee app as well as the main org.
- B. Experience Cloud cannot be used for employee apps.
- C. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
- D. Employee apps are only available in Unlimited Edition.
Answer: A,D
NEW QUESTION 38
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
- A. Customer Community Plus license allows only up to 2 million users per org.
- B. Customer Community Plus license does not allow access to custom objects.
- C. Customer Service template does not allow downloading documents out-of-the-box.
- D. Customer Service template does not allow record pages for custom objects out-of-the-box.
Answer: A
NEW QUESTION 39
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
- A. Content Management in Workspaces
- B. Community Setting
- C. Branding Sets
- D. Administrator in Workspaces
Answer: A
NEW QUESTION 40
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. In order to leverage organizational structure, the HR help app must be created in the main org.
- B. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
- C. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
- D. HR user profile is only available in Employee Cloud with Employee permission set license.
Answer: A
NEW QUESTION 41
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
- A. Any active user in an org can be assigned as the default owner of records created by guest users.
- B. Setting the default owner for records created by guests is an option in Experience Cloud sites.
- C. Default owner does not need Read/Write access to view the records created by guest users.
- D. When possible, one should create and assign queues as owners of records created by quest users.
- E. Queues cannot be assigned as owners of records created by guest users.
Answer: A,B,D
NEW QUESTION 42
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible to Guest User
- B. Visible to Employee
- C. Visible in Public Knowledge Base
- D. Visible to Partner
Answer: A,D
NEW QUESTION 43
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
- B. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
- C. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
- D. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
Answer: B
NEW QUESTION 44
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
- A. Create a permission set with '' Allow standard external profiles' check assign to all external users.
- B. Customer Community Plus Login Experience license need to be used.
- C. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login' set to True.
- D. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
Answer: D
NEW QUESTION 45
How can Sharing Sets be used to share records with Customer Community users?
- A. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
- B. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
- C. Create one Set per object and add the Customer Community profiles to each Sharing Set.
- D. Create one Sharing Set and add the objects to share in the Sharing Set.
Answer: D
NEW QUESTION 46
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?
- A. Create a portal for external researchers and give internal staff access to the main org.
- B. Create a portal for external researchers and create an app for internal staff.
- C. Create a portal for external researchers and give internal staff access to the portal.
- D. Give external researchers and internal staff access to the mam org.
Answer: A
NEW QUESTION 47
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