BEST Verified Salesforce Education-Cloud-Consultant Exam Questions (2024)
The Best Practice Test Preparation for the Education-Cloud-Consultant Certification Exam
Salesforce Education-Cloud-Consultant Certification Exam is a valuable credential for professionals who are looking to advance their careers in the education industry. It demonstrates a deep understanding of the Salesforce Education Cloud platform and its capabilities, as well as the ability to design and implement integrated solutions. Certified Education Cloud Consultants are in high demand and can expect to earn competitive salaries in the industry.
NEW QUESTION # 60
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?
- A. Availability Topic
- B. Appointment attendee
- C. Behavior Incident
Answer: B
Explanation:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. Reference:
https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5
NEW QUESTION # 61
A school is considering leveraging Student Success Hub.
Which operational requirement should the consultant confirm?
- A. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
- B. Student Success Hub requires the K-12 Architecture Kit.
- C. Einstein Bots must be enabled prior to installing Student Success Hub.
- D. Student Success Hub requires Education Data Architecture (EDA).
Answer: D
Explanation:
Explanation
The consultant should confirm that Student Success Hub requires Education Data Architecture (EDA) as an operational requirement. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. Einstein Bots being enabled prior to installing Student Success Hub, Read, Create and Edit access to Contacts, Accounts, and Cases being required, or Student Success Hub requiring the K-12 Architecture Kit are not operational requirements that the consultant should confirm. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Installation
NEW QUESTION # 62
A university has a Study Abroad office that is required to collect student documentation such as visa, passport, vaccinations, and other information. The university is using a spreadsheet to manage this information, and wants to track it in Salesforce.
Which EDA object should a consultant use to meet this requirement?
- A. Program Plan
- B. Success Team
- C. Attribute
- D. Affiliation
Answer: A
NEW QUESTION # 63
The Admissions office sends 25 email 10 students slarty. The Director of needs to manage cohorts of prospective students and automate personalized emails.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Datarama
- B. Journey Builder
- C. Salesforce Inbox
- D. Salesforce Campaigns
Answer: B,D
Explanation:
The consultant should recommend Journey Builder and Salesforce Campaigns to meet the requirement of managing cohorts of prospective students and automating personalized emails. Journey Builder is a tool that allows users to design and automate customer journeys across channels, such as email, mobile, social, and web. Salesforce Campaigns is a feature that helps users track and measure the effectiveness of marketing initiatives, such as email campaigns, events, webinars, etc. By using Journey Builder and Salesforce Campaigns together, the Admissions office can create and execute targeted email campaigns for different segments of prospective students, based on their interests, preferences, behaviors, and interactions. The email campaigns can also be personalized with dynamic content, such as student names, program names, deadlines, etc. Additionally, the Admissions office can monitor and analyze the performance of the email campaigns, such as open rates, click rates, conversions, etc., and optimize them accordingly. Reference: Journey Builder Basics, Salesforce Campaigns, Create and Send Targeted Email Campaigns
NEW QUESTION # 64
The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?
- A. Nonprofit Success Pack
- B. Tableau CRM
- C. Einstein Prediction Builder
- D. Insights Platform Data Integrity
Answer: C
Explanation:
Explanation
Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters' score based on the given criteria. References:
https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics
NEW QUESTION # 65
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?
- A. Map Salesforce custom objects to EDA objects.
- B. Choose a middleware tool to integrate EDA.
- C. Build applicable API customizations.
- D. Export all existing Salesforce data.
Answer: A
Explanation:
The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA. Reference:
https://powerofus.force.com/s/article/EDA-Migrate
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf
NEW QUESTION # 66
A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.
What should the consultant use to meet the requirement?
- A. Scratch org
- B. Developer Edition org
- C. Partial Copy sandbox
- D. Full sandbox
Answer: A
NEW QUESTION # 67
The career center at a university plans to use Student Success Hub and is preparing to import student data.
In which order should the data be imported?
- A. Account, Term, Course, and Course Offering records
- B. Course, Course Offering, Program Plan, and Affiliation records
- C. Account, Term, Program Enrollment, and Course records
Answer: C
Explanation:
Explanation
The data should be imported in the order of Account, Term, Program Enrollment, and Course records for the career center that plans to use Student Success Hub and is preparing to import student data. The order of data import is important to ensure that the data is consistent and accurate in Salesforce and that the relationships between the objects are maintained. The data should be imported in the order of Account, Term, Program Enrollment, and Course records because these objects have dependencies or lookups to each other. For example, a Program Enrollment record has a lookup to an Account record and a Term record, and a Course record has a lookup to a Term record. Importing the data in this order can help avoid errors or missing data.
Course, Course Offering, Program Plan, and Affiliation records or Account, Term, Course, and Course Offering records are not correct orders of data import for the career center that plans to use Student Success Hub and is preparing to import student data. References:
https://powerofus.force.com/s/article/EDA-Data-Import
https://powerofus.force.com/s/article/EDA-Program-Enrollments
NEW QUESTION # 68
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?
- A. Set the Account Model to Household.
- B. Select the Run Backfill button.
- C. Edit Administrative Account Name Format.
Answer: C
Explanation:
Explanation
The Default Account Model in EDA creates one account for each contact and names it after the contact's full name. However, if the contact's name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]
NEW QUESTION # 69
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?
- A. Business objectives
- B. Capacity to administer
- C. Metric identification
- D. Leadership sponsorship
Answer: C
NEW QUESTION # 70
A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility.Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?
- A. Time Block
- B. Program Enrollment
- C. Course Offering Schedule
Answer: C
Explanation:
The consultant should use the Course Offering Schedule object in EDA to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. The Course Offering Schedule object is an object in EDA that allows users to store information about when and where a course offering is held, such as day of week, start time, end time, or location. The Course Offering Schedule object can help the consultant meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating two Course Offering Schedule records for the Biology 101 course offering, one for the lecture sessions and one for the lab sessions, and specifying the day of week, start time, end time, and location for each record. Time Block, Program Enrollment, or Course Connection are not objects in EDA that the consultant should use to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. Reference:
https://powerofus.force.com/s/article/EDA-Course-Offering-Schedules
https://powerofus.force.com/s/article/EDA-Course-Offerings
NEW QUESTION # 71
A school is implementing Salesforce with the Education Data Architecture (EDA) to track parents and students in a community. When a contact record is created, a Community user is created leveraging Table-Driven Trigger Management (TDTM). During deployment to production, the consultant notices that only the contact record is created.
Which step should the consultant verify when troubleshooting the issue?
- A. The community was set to Active.
- B. Trigger handlers were loaded into production.
- C. Declarative automations were deployed successfully.
Answer: B
Explanation:
The consultant should verify that trigger handlers were loaded into production when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging Table-Driven Trigger Management (TDTM) for the school that is implementing Salesforce with EDA to track parents and students in a community. Trigger handlers are classes that contain the logic for EDA triggers and can be controlled by Trigger Handler records. Trigger handlers need to be loaded into production before deploying declarative customizations or enabling features that depend on them. The consultant should verify that trigger handlers were loaded into production by checking if the EDA_TDTM package was installed or if the Trigger Handler records were created. The community being set to Active or declarative automations being deployed successfully are not steps that the consultant should verify when troubleshooting the issue of only the contact record being created when a contact record is created and a Community user is supposed to be created leveraging TDTM for the school that is implementing Salesforce with EDA to track parents and students in a community. Reference:
https://powerofus.force.com/s/article/EDA-TDTM
https://powerofus.force.com/s/article/EDA-Installation
NEW QUESTION # 72
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is .............. a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?
- A. Setup Menu
- B. Partner Community
- C. Trailhead
- D. Salesforce Trust website
Answer: D
NEW QUESTION # 73
The Executive Education department plans to use the Education Data
Architecture (EDA) for prospective and current students. The system
admin wants to map prospects and students' employers to the standard Account field in Salesforce.
Which two actions should the consultant recommend instead? Choose 2 answers
- A. Select Organization as the Default Account Model in EDA Settings.
- B. Select Administrative as the Default Account Model in EDA Settings.
- C. Populate the employer Affiliation record in the Primary Business Organization field.
- D. Populate the employer Account record in the Primary Business Organization field.
Answer: A,C
Explanation:
The consultant should recommend to populate the employer Affiliation record in the Primary Business Organization field, and select Organization as the Default Account Model in EDA Settings instead of mapping prospects and students' employers to the standard Account field in Salesforce. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or employer. The Primary Business Organization field on the Contact object indicates which Affiliation record is marked as primary for a Contact's business organization. The consultant should use Affiliation to track prospects and students' employers instead of using the standard Account field in Salesforce. Organization is an account model that allows users to store information about organizations that are not educational institutions, such as businesses or nonprofits. Organization can be used to track various information about an organization, such as name, industry, revenue, or employees. The consultant should select Organization as the Default Account Model in EDA Settings instead of using Standard Account or other account models in EDA. Reference:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Settings
NEW QUESTION # 74
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
- A. Einstein Next Best Action
- B. Service Cloud
- C. Digital Engagement
- D. Salesforce Identity
Answer: B
Explanation:
Explanation
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics
NEW QUESTION # 75
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To prepare for the Salesforce Education-Cloud-Consultant exam, candidates can take advantage of various resources offered by Salesforce. These resources include online training courses, study guides, and practice exams. Candidates can also participate in the Salesforce Trailhead community, where they can connect with other professionals and access additional resources.
Salesforce Education-Cloud-Consultant is a certification exam that evaluates an individual's knowledge and expertise in implementing and managing Salesforce's Education Cloud. Education-Cloud-Consultant exam is designed for professionals who work in the education sector and are looking to enhance their skills in managing student information, managing academic programs, and implementing Salesforce solutions. The Salesforce Education Cloud is a comprehensive platform that provides a range of features and tools for educational institutions to manage their student data, academic programs, and engagement activities.
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