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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) Linux Server
B) VMware
C) IP500 V2
D) Hyper-V
E) Cloud computing platform

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Modular
B) Resilient
C) Secure
D) Simple
E) Scalable

3. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 week
B) Less than 1 hour
C) Less than 4 hour
D) 1 day

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Avaya has a long history of placing solutions in the contact-center environment.
B) Doing your due diligence with us will buy you sweat equity with IT.
C) I've already got everything I need from the IT team, I need to hear it from you!
D) In a way, aren't we all on the IT team?
E) Maybe we can help. What's keeping your agents from meeting their goals?

Solutions: