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Salesforce Certified Slack Consultant Sample Questions:

1. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Pin important messages and bookmark key documents to the channel.
B) Disable threads to ensure all replies are visible.
C) Encourage team members to only post when absolutely necessary to minimize channel noise.
D) Use @channel with every message to notify the entire team of all messages.

2. What is one possible reason a client would pursue a grid migration?

A) To enable a common set of policies & settings for all workspaces in a grid
B) To enable Slack workflows and integrations
C) To migrate one grid instance into another grid instance
D) To be able to use Slack Connect with external organizations

3. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
B) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
C) The marketing team will require its own Slack support process.
D) Org-wide channels cannot be adopted across the company.

4. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Update both user emails to match the email used for SSO.
B) Change one of the usernames so they are not duplicated.
C) Deactivate one of the accounts to remove the conflict.
D) Make this user a multi-channel guest.

5. What is the primary benefit of establishing a standard channel naming convention?

A) Allow users to quickly see other members in that channel.
B) Allow organization and clarity for users.
C) Prevent unnecessary channel creation.
D) Enhance the organization's culture and brand.

Solutions: