Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

A) Key activities
B) Customer segments
C) Value proposition

2. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A) A detailed report of the data that informed the new vision
B) A plan description including who needs to act and what they need to do
C) The different options explored in the process of designing this vision

3. A job listing company has launched a campaign around the adoption of its social app for professional networking.
What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?

A) Number of times a user opens the app per day
B) New connections made between users
C) New account activations

4. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

A) Create high-fidelity prototypes to gain design buy-in.
B) Align UX research goals with stakeholders' goals
C) Strictly align to stakeholders' business requirements.

5. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Use In-App Guidance and invest in change management.
C) Customize Sales Cloud to mimic existing sales process.

Solutions: